Customer Testimonials

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Google Jun 22, 2021

Great service and price

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Google Jun 21, 2021

Very good customer service, they came in and the day off to give us our vehicle and helped my wife surprise me

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Google Jun 16, 2021

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Google Jun 11, 2021

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Google Jun 11, 2021

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Google Jun 11, 2021

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Google Jun 10, 2021

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Google Jun 10, 2021

Five starrrr customer service. The shop is fast, efficient, friendly.

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Google Jun 7, 2021

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Google Jun 7, 2021

Had an amazing experience at Roy Foss Thornhill. Thanks to William. He is very nice, give me honest suggestions, give me very detail explanations. I am very happy with your service for repairing my tire. It was great customer service. Thanks to William and Roy Foss Thornhill.

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Facebook Jun 5, 2021

Excellent sales and service

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Google Jun 5, 2021

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Facebook Jun 5, 2021

Excellent sales and maintenance service every time!

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Google Jun 5, 2021

Excellent service.

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Google Jun 5, 2021

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Google Jun 3, 2021

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Google Jun 3, 2021

Excellent service. Mike gave us good advice and Was very honest. No stress. Delivery was punctual and the car was spotless. Mike we will be back in two years

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Google Jun 3, 2021

Every dealer is great when they need you to buy a car! This dealership, Jazmin in sales, to used car management and service management and team, actually take care of you AFTER the sale. I'm going through a painful warranty claim at another dealership and NOT a warranty Roy Foss sold, yet they are supporting me with all the info I need......that care for a client has locked me in as repeat customer.

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Google Jun 3, 2021

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Google Jun 2, 2021

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Google Jun 2, 2021

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Google Jun 2, 2021

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Google May 31, 2021

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Google May 28, 2021

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Google May 27, 2021

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Google May 27, 2021

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Google May 27, 2021

Always a great experience. David Jacobs is the best.

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Facebook May 27, 2021

I bought a CT4 today and I love it! Karen Gelbaum was our sales rep. she professional and friendly and we got a fair price for our trade in

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Google May 23, 2021

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Google May 21, 2021

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Google May 21, 2021

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Google May 20, 2021

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Google May 20, 2021

Great experience here!

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Google May 20, 2021

I recently got a 2021 CT5 Cadillac from Roy Foss Thornhill. The customer service is World-Class. They are HIGHLY professional and equally FRIENDLY ! They also accommodated my schedule on when I can pick up my car and when I can take care of my insurance. The staff is very kind and knowledgeable. I am specifically referring to Mo Mir. He helped me a lot and educated me about everything and every feature of my new car. He's polite, patient, and highly professional. Mo's customer service and customer onboarding is simply exceptional ! I could not be happier than I am. ...

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Google May 19, 2021

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Google May 19, 2021

Had an amazing experience at Roy Foss Thornhill thanks to my salesman Alex. He helped me purchase the right car for myself and I couldn’t be any happier with it. He made me feel at home and he took care of everything for me. It was great customer service since the moment I walked inside. Overall it was a 5/5 experience thanks to Alex and Roy Foss Thornhill.

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Google May 19, 2021

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Google May 13, 2021

Fantastic

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Google May 12, 2021

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Google May 11, 2021

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Google May 11, 2021

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Google May 10, 2021

We are about 2 hours away from the Thornhill dealership and could not ask for better service. We worked with Ken Core and Justin Core and were extremely satisfied with our experience. They were professional and accommodating and we did everything over the phone to limit traveling to the dealership. When the vehicle was ready, Justin drove it to us to save us from driving to Thornhill. We highly recommend Roy Foss Thornhill and will work with them again in the future.

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Google May 9, 2021

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Google May 8, 2021

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Google May 8, 2021

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Facebook May 8, 2021

Service is second to none. Outstanding.

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Google May 8, 2021

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Google May 8, 2021

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Google May 8, 2021

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Google May 7, 2021

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Google May 7, 2021

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Google May 7, 2021

Why there isn't more than 5 Stars? I have recently purchased a vehicle XT5 here and Isaac is a stunning person in this field. I have been to many dealerships and I have never seen a gentleman like him. He has exceptional customer interaction skills and provide detail cares etc. If you are to buy cars around this area, please find Isaac, he is a promising man.

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Google May 7, 2021

Wonderful services, Thank you Mr.Nick Navidi, he found what exactly I was looking for with the best price, this was my second experience with him. Thank you

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Google May 5, 2021

Knowlegible and friendly parts department. Door key for my car was only $11 . City Buick wanted $20 and they were grumpy. Roy Foss is #1 in my book

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Google May 4, 2021

I continue to be pleased with the efficient service at this location. Luciano is upfront and courteous as are the staff I encounter including the courtesy driver, receptionist and the administrative assistant.

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Google May 4, 2021

Andriy my sales person was awesome from start to finish. The whole experience was great.

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Google May 3, 2021

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Google May 3, 2021

Excellent & courteous services

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Google May 2, 2021

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Google May 1, 2021

I got my Cadillac SRX towed to Roy Foss in Thornhill as the vehicle would not start. They checked the vehicle and advised what Parts were needed. The same day the SRX was repaired with some extra work done. I live in Stouffville but I always take the vehicle to Roy Foss in Thornhill as you receive the honest advise specially from Dan Wong and David Jacobs the Service Agents. Senaka

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Google May 1, 2021

Great service. Good people. Very reliable.

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Google Apr 30, 2021

David Jacob’s provided timely excellent service

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Google Apr 29, 2021

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Google Apr 29, 2021

We had a great experience at Royfoss Thornhill the staff was amazing. Jasmine and Mike were so excellent and so down to earth. You want to walk into a dealership and not feel pressure, they were natural caring and truly just wanted us to be happy with our purchase. Thank you 🙂

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Google Apr 28, 2021

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Google Apr 27, 2021

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Google Apr 27, 2021

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Google Apr 27, 2021

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Google Apr 26, 2021

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Google Apr 23, 2021

Excellent service. They went above and beyond to help me.

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Google Apr 21, 2021

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Google Apr 21, 2021

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Google Apr 21, 2021

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Google Apr 21, 2021

Royfoss service changed my winter tires with all season tires. They did a very good job. They sanitize the car before and after the service. Thank you.

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Google Apr 21, 2021

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Google Apr 21, 2021

We had found Roy Foss online after searching for another family vehicle. When we called for an appointment the receptionist was extremely kind and helpful, she had put us with our salesman Alex Chimienti. I have had horrible experiences with dealerships in the past and let me tell you, I highly recommend going to see Alex - 100/10. He has changed my point of view from the experiences I've had in the past and I WILL NOT go to another person again.. Alex was extremely kind, informative and helpful, he made us feel like we have known each other for ...

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Google Apr 20, 2021

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Google Apr 17, 2021

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Facebook Apr 17, 2021

I was taken on time for my appointment and the service was excellent. I was able to use a coupon to get a substantial discount

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Facebook Apr 17, 2021

Just took my Suburban in for a Spring Spa package. The service as usual was prompt and efficient and an extremely clean well sanitized workplace. My truck looked like it just came from the showroom, thank you Royfoss!

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Google Apr 17, 2021

Was in for the first oil change on my Encore GX. The service folks pointed out there was an outstanding recall notice so made time to address it at the same time. Work was completed quickly and staff were friendly and helpful. From a COVID perspective appropriate protocols were in place and felt safe.

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Google Apr 16, 2021

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Google Apr 16, 2021

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Google Apr 16, 2021

I bought my 2nd pre-owned vehicle from Mike Raguso and he is fantastic to deal with. Honest, straightforward, professional and will do everything he can to make you happy. He has my business for life!

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Google Apr 16, 2021

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Google Apr 16, 2021

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Google Apr 16, 2021

Outstanding customer service from Nick Navidi and Roy Foss yet again. This is our third vehicle from Nick and he keeps hitting home runs with the deals and service. My husband and I love our new Cadillac. Thanks for everything Nick.

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Google Apr 14, 2021

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Google Apr 14, 2021

. I had a very good experience with Nick he is so professional and good personality, he also gave me a good deal.

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Google Apr 13, 2021

Nice

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Google Apr 10, 2021

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Facebook Apr 10, 2021

The service department goes the extra mile with me knowing I’m a Limo driver currently doing Uber and they know that time is money to me. My rep David is very pleasant and respects me and I ask for nothing more. They try their best to get me in and out as quickly as possible. Great people and a pleasure to do business with.

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Google Apr 10, 2021

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Google Apr 8, 2021

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DealerRater Nov 3, 2019

We purchased XT5 at Royfoss our sales person MJ gave excellent service and his manager also gave great service. We were very satisfied with the experience.

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DealerRater Oct 22, 2019

I recently purchased a pre-pwned Cadillac SRX, my experience at Roy Foss was amazing, everyone was so friendly, and our sales associate Eli was a rock star. I will recommend this dealership to everyone I know, thank you so much

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DealerRater Oct 19, 2019

Just purchased a used car from Roy Foss Thornhill, with Eli Sionov as my sales representative. He was affable, accommodating and definitely wanted to provide me with a positive sales experience. He and the other staff, Mike Ragusa particularly, took the time to answer my questions and provided great service throughout the process. Would definitely recommend going to Roy Foss. Thanks Eli!

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DealerRater Sep 13, 2019

Recently purchased a used car Sept 9th 2019 from Roy Foss . .Sales Consultant Eli Slonov made buying my car a memorable experience, Attention to detail, Great service, Positive attitude will be sure to recommend to family and friends Great Guy knowledgeable.

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DealerRater Jul 13, 2019

Mohsen Ketabian was looking after our purchase he was very patient , experience, helpful and professional. Our experience was great my husband and I will recommend this dealership.

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DealerRater Jul 12, 2019

Recently bought a Caddy XT4 from the dealership, great customer service all along and very smooth transaction, and thorough handover of the vehicle. Highly recommended.

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